<p> The time spent on public transport to the destination is one of the main criteria <br /> that determine the quality of its service. If public transport exceeds a predetermined schedule, <br /> passengers will not be able to reach their destination on time, resulting in reduced use. A scientific <br /> approach to this issue requires the development of criteria for a comprehensive assessment of the <br /> time of arrival of a passenger at a destination, followed by a study of individual parameters. The <br /> article is aimed at developing an integral assessment of the time of arrival of a passenger at a <br /> destination, and providing recommendations for improving individual parameters.</p>